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Incident History

Users experiencing unexpected logout and error message

Oct 15, 01:14 UTC
Resolved - The issue causing users to receive an error message and be unexpectedly logged out has been fixed in the latest version of StrivePD. If you were affected, please update your app to the latest version available from the Apple app store to ensure continued access and stability.

Action required:
Please update to the latest version of StrivePD 2.19.1
Users that have the automatic update feature enabled should automatically get the update over the next 12 hours. We apologize for the disruption and appreciate your patience as we worked to resolve this. If you continue to experience issues after updating, please contact our support team (support@runelabs.io).

Oct 14, 17:02 UTC
Monitoring - A fix for the recent issue where users were being unexpectedly logged out of the app is now available. Please see below for next steps.

Action required:
Please update to the latest version of StrivePD 2.19.1
Users that have auto app update enabled should automatically get the update over the next 12 hours. We will continue to monitor to verify that the fix has resolved the issue.

Oct 14, 16:54 UTC
Update - We are continuing to work on a fix for this issue.

Oct 14, 03:41 UTC
Identified - We are continuing to work to resolve this issue. A fix has been built and tested and is moving to be submitted for expedited AppStore review. Thank you for your patience, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.

Oct 13, 21:54 UTC
Investigating - We are currently investigating an issue where some users are receiving an unexpected error message and are subsequently logged out of the StrivePD app.
If you encounter this error, please select “Logout” from the error message prompt. Once logged out, you can sign back in to continue using the app.
Please note that while this workaround allows access to the application, the error message may reappear. If it does, you will need to repeat the process of logging out and logging back in.
Our teams are actively working to identify the root cause and implement a permanent fix. We appreciate your patience and will provide updates as more information becomes available. We apologize for the inconvenience and thank you for your understanding.

Delayed Apple Healthkit uploads with the StrivePD app

Feb 25, 19:39 UTC
Resolved - A fix for the delayed Apple Healthkit upload is now available. Please visit the Apple AppStore and update your StrivePD app to version 2.12.1. You will then be prompted to accept new permissions when you open the StrivePD app. Users that have auto app update enabled should automatically get the update over the next 12 hours. Thank you again for your patience. Please contact our support team if you have taken the above steps and continue to experience issues. (support@runelabs.io)

Feb 20, 17:55 UTC
Monitoring - A fix for the delayed Apple Healthkit upload is now available. Please visit the Apple AppStore and update your StrivePD app to version 2.12.1. You will then be prompted to accept new permissions when you open the StrivePD app. Users that have auto app update enabled should automatically get the update over the next 12 hours. We will continue to monitor to verify that we see resumed Apple Healthkit syncing from affected users. Thank you again for your patience. Please contact our support team if you have taken the above steps and continue to experience issues. (support@runelabs.io)

Feb 19, 23:02 UTC
Update - We are continuing to work on a fix for this issue. A fix has been built and tested and is moving to be submitted to Apple for review. Thank you for your patience, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.

Feb 19, 22:50 UTC
Update - HealthKit sync is paused for some users of StrivePD version 2.12.0. Expected resolution is tomorrow when StrivePD version 2.12.1 is available in AppStore.

Feb 19, 22:41 UTC
Identified - We are currently investigating an issue where users are experiencing delayed Apple Healthkit uploads with the StrivePD app. We have identified the issue and are in the process of resolving. Thank you for your patience while we look into the issue, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.

Users experiencing app crashes with iOS 16

Nov 22, 18:16 UTC
Resolved - The iOS 16 issue has been investigated and resolved on 11/22/2024 at approximately 12:18pm (EST). Please see below for next steps.

Affected users:

Action required:
Please update to the latest version of StrivePD 2.8.1
Thank you for your patience with this matter. If you continue to experience issues, please contact our support team via email (support@runelabs.io).

Nov 21, 19:26 UTC
Identified - The issue has been identified and a fix is being implemented. We are currently working on a hotfix that will be submitted to Apple for approval. Once it has been approved, we will send another update with the next steps.

Nov 20, 20:02 UTC
Investigating - We are currently investigating an issue where users with iOS 16 are experiencing a crash with the StrivePD app. Thank you for your patience while we look into the issue, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.

Medication Notifications Not Received

Mar 28, 16:14 UTC
Resolved - Medication notifications that were scheduled between ~7:15am and 10:10am ET this morning were delayed. Our teams have identified the cause and the issue is now resolved. No action is required from users. We apologize for any disruption this may have caused. If you continue to experience issues with your medication notifications, please contact our support team via email (support@runelabs.io).

Daily Medication Schedule Disruption

Mar 1, 15:53 UTC
Resolved - The daily medication schedule disruption has been investigated and resolved on 3/1/24 at approximately 9:30am (EST). No action is required from users. Thank you for your patience with this matter. If you continue to experience issues with this medication schedule disruption, please contact our support team via email (support@runelabs.io).

Thank you for being a valued StrivePD user. Please use this status page to check for any operational outages or maintenance interruptions in the future or reach out to our support team (support@runelabs.io).

Mar 1, 14:14 UTC
Investigating - The StrivePD platform is currently experiencing a disruption of medications not displaying in the medication schedule for some users within the StrivePD mobile app. This was first identified by a user on 2/29/24 at approximately 4pm (EST) when their medication schedule appeared blank. Our team is aware, and currently working on resolving this issue. Thank you for your patience, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.

Elevated API Errors (Stream API)

Jan 24, 11:30 UTC
Resolved - The StrivePD platform is currently experiencing a disruption of data displaying. This is primarily affecting users' tremor and dyskinesia data as seen in the Symptom Data Graph on the StrivePD mobile app, as well as the motor symptom displays in the Clinician Portal. This is currently affecting approximately 5% of data requests, but no data has been lost. Our team is aware, and currently working on resolving this issue. Thank you for your patience, and please continue to check back anytime to this status page for updates or steps to take to ensure the best StrivePD experience.